Privacy Policy

When you visit MateGlow or make a purchase, we collect certain information to provide you with the best possible service. This includes:

• Personal Information: Name, email address, phone number, and billing/shipping addresses
• Payment Information: Credit card details and billing information (processed securely through our payment partners)
• Order Information: Products purchased, order history, and preferences
• Technical Information: IP address, browser type, device information, and website usage data
• Communication Data: Records of your communications with our customer service team

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including payment processing and shipping
• Customer Service: To respond to your inquiries and provide customer support
• Product Updates: To send you information about new products, health tips, and special offers (with your consent)
• Website Improvement: To analyze website usage and improve our services
• Legal Compliance: To comply with applicable laws and regulations
• Fraud Prevention: To protect against fraudulent transactions and maintain security

We may share your information with trusted third-party service providers who help us operate our business:

• Shopify: Our e-commerce platform provider for website hosting and order management
• Payment Processors: Secure payment processing companies (such as Stripe, PayPal) to handle transactions
• Shipping Companies: Delivery services (such as New Zealand Post, CourierPost) to fulfill your orders
• Email Service Providers: To send order confirmations and marketing communications (with your consent)
• Analytics Providers: To help us understand website usage and improve our services

We never sell your personal information to third parties for their marketing purposes.

We use cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for basic website functionality, including shopping cart and checkout processes
• Analytics Cookies: Help us understand how visitors use our website to improve performance
• Marketing Cookies: Used to show you relevant advertisements and track campaign effectiveness
• Preference Cookies: Remember your settings and preferences for a better user experience

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality.

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it:

• SSL encryption for all data transmission
• Secure payment processing through PCI-compliant providers
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis
• Secure data storage with reputable cloud providers

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, this means:

• Order and payment information: 7 years for tax and accounting purposes
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics: Up to 26 months
• Customer service records: 3 years

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will notify you by email or through a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.